We do not accept phone orders. All orders need be placed online and our website has been designed to offer you maximum security.

Prices of our products are displayed in Pounds Sterling as we are in the United Kingdom. You can pay with international credit cards although your bank will be responsible for the exchange rate.

We are committed to ensuring your online shopping experience is as safe and enjoyable as possible. If you would like more information on how your details are stored or used, please view our Privacy Policy found at the bottom of the page.

For more info and delivery times, please visit our shipping information page by visiting the shipping page found at the bottom.

We use several different courier companies depending on the size of the package. If your order has not reached you within the estimated delivery period, it could be due to one of the following reasons:

*The carrier has experienced a delay in which case your tracking information should display any delays and new delivery date.

*The delivery company has tried to deliver and has left you a calling card.

*Your parcel has been left with a neighbour.

*Your parcel has been left in a safe place.

*Delays due to local postal volumes or adverse weather conditions.

If none of these applies, please check with the carrier or your local sorting office as they might be able to locate your parcel and provide you with further information.

You can also contact us at info@oceanandearth.co,uk

Please only return items that were purchased from oceanandearth.co.uk, not from any other dealer. You have 30 days from the purchase date to be eligible for a full refund.

To return a product, there is no need to call or email us, just follow these simple steps:

1. Include return note

Please attach a note with your name and billing address details and order number so that we can identify the return.

1. Repackage your products

Please note that returned products must be unused and have all packaging and tags intact.

1. Return via your preferred method

You can use any courier of your choice, however, we recommend using a tracked service. Take the parcel to your nearest store/post office and keep any receipts as they will contain your tracking number. Send to:

Ocean & Earth Europe, Daniel Surf, Unit 13, Language South Road, Plymouth PL7 5FL, United Kingdom

01752 330772

Returns are normally processed within 10 working days, once the returned products have been received into our warehouse.

Upon inspection of the returned product, Daniel Surf will issue a full refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, Daniel Surf reserves the right not to refund the item and arrange to send the item back to you at your expense.

A refund confirmation email will be sent to you once your return has been processed.

Please note that refunds can take up to 10 days to be processed if you have any questions about a refund, please contact our customer service by email