Returns & Warranty Policy

RETURNS & REFUND POLICY

Please only return items which were purchased from oceanandearth.co.uk not from any other dealer.
You have 30 days from the purchase date to be eligible for a full refund.
To return a product, there is no need to call or email us, just follow these simple steps: Include return note Please attach a note with your name and billing address details or order number so that we can identify the return.

Repackage your products Please note that returned products must be unused and have all packaging and tags intact.
Return via your preferred method You can use any courier of your choice, however, we recommend that you choose a tracked service so that you can follow your parcel.

You will be responsible for the cost of returns from overseas. Send to:

Ocean & Earth UK, Daniel Surf, Unit 13, Language South Road, Plymouth PL7 5FL, United Kingdom.

+44 (0)1752 330772

Returns are normally processed within 10 working days, once the returned products have been received into our warehouse. Upon inspection of the returned product, we will issue a full refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, Ocean & Earth UK reserves the right not to refund the item and arrange to send the item back to you at your expense. A refund confirmation email will be sent to you once your return has been processed.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition with original packaging including dust protector bags and swing tickets. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore, we advise you take out shipment registration of insurance with your postal carrier. Ocean and Earth will not be responsible for parcels lost or damaged in return transit. We reserve the right to refuse an exchange or refund and return the items to you without notification, if your return does not comply with our policy. A refund for change of mind will not include the costs incurred by Ocean and Earth for the original delivery charges to the original address provided by the buyer. All refunds will only be exchanged to the purchasing cardholder. Refunds, exchanges or credits will not be accepted under any condition if you fail to meet our above policy procedures, due to a faulty item or change of mind. For all further enquiries please contact us at info@oceanandearth.co.uk 

WARRANTY POLICY

BOARDCOVERS

This product is guaranteed against faulty workmanship or defective materials for a period of 12 months from date of purchase. Proof of purchase with receipt must be provided. Ocean and Earth will repair or replace your product after inspection and consideration towards your claim . The warranty does not cover normal wear and tear or abuse , damage cause by sharp objects or damage caused by dragging board covers and not carrying correctly.

TAILPADS

This product is guaranteed against faulty workmanship or defective materials for a period of 12 months from date of purchase. Proof of purchase with receipt must be provided. Ocean and Earth will repair or replace your product after inspection and consideration towards your claim . The warranty does not cover normal wear and tear or abuse , damage that may be caused by incorrect installation .

BAGS / BACKPACKS

This product is guaranteed against faulty workmanship or defective materials for a period of 3 months from date of purchase. Proof of purchase with receipt must be provided. Ocean and Earth will repair or replace your product after inspection and consideration towards your claim . The warranty does not cover normal wear and tear or abuse.

RAX / TIE-DOWNS / STORAGE RACKS

This product is guaranteed against faulty workmanship or defective materials for a period of 3 months from date of purchase. Proof of purchase with receipt must be provided. Ocean and Earth will repair or replace your product after inspection and consideration towards your claim. The warranty does not cover normal wear and tear or abuse , damage that may be caused by incorrect installation . Ocean and Earth or the seller will not be responsible or liable to warrant any damage to any person, persons or property as the Ocean and Earth or seller cannot be liable or responsible for the installation of this product.

ALL FAULTY AND CHANGE OF MIND RETURNS MUST INCLUDE THE FOLLOWING:
• Copy of proof of purchase from https://oceanandearth.co.uk
• The email issued by Ocean and Earth's customer service team, confirming the warranty acceptance;

FAULTY OR DAMAGED ITEM PROCEDURE POLICY

If you have received a damaged or defective item from us, please contact us immediately by email at info@oceanandearth.co.uk with a brief description of the item’s problem, your invoice number and some images of the product damage or defect. Our customer service team will reply you and after analise and accept the complain we will supply you with the return address details. Please follow the simple return procedure and we will arrange an immediate exchange of product, repair or refund. Exchange can only be made where appropriate and if item is available. Repair will be made by Ocean and Earth if required, and we will cover the cost of repairing the item if faulty. The delivery of the repaired or exchanged item back to the buyer will be covered by Ocean and Earth. If a product is unavailable, a full refund will be issued on receipt of product in same manner as payment was made. Email us at info@oceanandearth.co.uk if required